Shipping Policy

Shipping & Cancellation Policy

Thank you for choosing Cuddly Buddly for your kids' apparel needs. Below, you'll find our detailed Shipping and Cancellation Policy to ensure a seamless shopping experience.

Shipping Policy:

• Shipping Zones: Cuddly Buddly currently ships within India only.
• Delivery Time: Once your order is confirmed and payment is received, we strive to dispatch your items within 1-2 business days. Delivery times may vary depending on your location. Typically, orders within metro cities are delivered within 3-5 business days, and orders outside metro cities may take 5-7 business days.
• Tracking Orders: Once your order is dispatched, you will receive a tracking link via email to monitor the status of your delivery.
• Delivery Partners: We have partnered with trusted courier services to ensure timely and safe delivery of your orders.
• Shipping Charges: Free Shipping on all prepaid orders. A nominal charge of ₹150 will be added to Cash on Delivery (COD) orders. This helps us cover the extra costs associated with COD payments and ensure timely deliveries.
• Undeliverable Addresses: Please ensure that the shipping address provided is accurate and complete. In case of undeliverable addresses, additional shipping charges may apply for re-delivery attempts.
• Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer care team at customercare@cuddlybuddly.in for assistance.
  

Cancellation Policy:

• Cancellation Window: You can cancel your order within 24 hours of placing it. To cancel your order, please email us at customercare@cuddlybuddly.in with your order details.
• Refund Process: If your order is eligible for cancellation and has been prepaid, we will initiate the refund process within 3-5 business days. Refunds will be issued to the original payment method used during the purchase.
• Cancellation Charges: No cancellation charges will be applied if the cancellation request is made within the stipulated time frame. However, once the order is dispatched, it cannot be cancelled.
• Partial Cancellations: We do not entertain partial cancellations. If you wish to cancel only specific items from your order, you will need to cancel the entire order and place a new one.
• Refund Timeline: Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment gateway.

Contact Information:

If you have any questions or concerns regarding our Shipping & Cancellation Policy, feel free to reach out to us at:

Email: customercare@cuddlybuddly.in

We are committed to providing you with the best shopping experience possible and are here to assist you every step of the way.