Return and Exchange Policy

Welcome to Cuddly Buddly, a brand under Leap of Faith dedicated to providing adorable and comfortable clothing for kids. We aim to ensure your shopping experience is delightful from start to finish, including after your purchase. Our Return, Refund, and Exchange Policy is designed to make this process as smooth and hassle-free as possible. Please read the following guidelines carefully:

1. Eligibility for Return, Refund, or Exchange:

• We accept returns, refunds, or exchanges within 7 days from the date of purchase.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Personalized or customized items are not eligible for return, refund, or exchange unless they are defective or damaged upon arrival.

2. Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact our customer care team at customercare@cuddlybuddly.in within 48 hours of receiving your order.
• Provide detailed information and attach clear photos of the defective or damaged item for assessment.
• We will promptly replace the item or issue a full refund, including any applicable shipping charges.

3. Process for Return, Refund, or Exchange:

• To initiate a return, refund, or exchange, please contact our customer care team at customercare@cuddlybuddly.in. Kindly include your order number, the reason for return, and any relevant details.
• Once your request is approved, you will receive instructions on how to return the item(s).
• Please ensure that the returned items are securely packaged to prevent damage during transit.

4. Refund Process:

• Refunds will be issued to the original payment method used for the purchase.
• Once we receive the returned item(s) and verify their condition, we will process the refund within 7-10 business days.
• Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

5. Exchange Process:

• If you wish to exchange an item for a different size, color, or style, please specify your preference when contacting our customer care team.
• Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or provide an alternative solution.

6. Shipping Charges:

• Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
• Original shipping charges are non-refundable unless the return is due to an error on our part.

7. Contact Information:

If you have any questions or need assistance regarding our Return, Refund, and Exchange Policy, please don't hesitate to reach out to us at:

Email: customercare@cuddlybuddly.in

8. Policy Updates:

We reserve the right to amend our Return, Refund, and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Cuddly Buddly for your kids' clothing needs. We appreciate your trust in our brand and are committed to providing exceptional products and services.